Careers

Join Our Company
Civic Systems is committed to a future of profitable growth. Our ambitious plans and goals require technical talent, strong interpersonal communication skills, and a commitment to excellence. Our future, the future of our clients, and the future of our employees depends on the talents of the people we hire today.

Civic Systems offers exciting new challenges, an enjoyable culture, and a bright future. Your professional skills and abilities will make a difference within the firm. While working with clients, you'll gain enhanced expertise and career satisfaction leading toward more professional opportunities.
 
As a group, Civic Systems is committed to family, recreation, philanthropy and community service. The culture is caring, respectful, and fun while allowing employee flexibility. If this is for you, consider joining our team!
 
CURRENT POSITION(S):

Systems Trainer and Support Analyst

Responsibilities:

In this role, your responsibilities will include:

Training services

• Present training programs using identified learning objectives and selected instructional methodologies for specified software modules.
• Provide project coordination & management, software setup, installation and project follow-up.
• Apply systems technology to meet business needs and objectives.
• Customize systems to integrate with client's existing environment.
• Research and analyze information pertaining to current projects.
• Document all aspects of the project, including client's workflow and processes, change management and lessons learned.
• Ensure client objectives are met on-time and within budget. 

Technical support

• Provide on-going technical support and solutions to client software problems.
• Resolve software questions/issues by clarifying the client's question, determining the issue to be resolved, selecting and explaining solutions, expedite correction or adjustment and follow-up to ensure resolution.
• Coordinate client activities to provide quality services.
• Maintain active communication to control expectations and ensure client satisfaction.
• Assist in client advice by providing research and development.
• Maintain close and active relationships with client.
• Address client issues.
• Respect the confidential and independent nature of the client relationships.  

Maintain and expand knowledge base in area of expertise.

• Comply with continuing education requirements; participate in professional organizations, independent study, etc.
• Integrate new knowledge and skills into daily work and share with colleagues as appropriate. 

Qualifications:

• Bachelor's degree in a specialized field such as accounting, computer science, management information systems, business or a related field. 
• Demonstrated analytical, organization, interpersonal, project management, communication, and trouble shooting skills.
• Previous training and/or client service experience.
• Highly developed Microsoft Suite skills (Word, Excel) required.
• Technical experience working with Microsoft SQL Server and/or Microsoft Access.
• Ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients. 
• Ability to provide exceptional client service.
• Demonstrated commitment to continuous learning in order to stay current regarding applicable strategies and regulations
• Exhibit a sense of urgency and commitment to quality and the timely completion of duties. 

Apply online through our parent company's website (Baker Tilly Virchow Krause, LLP).  Use the search term "Trainer" to find our open position.