About Civic Systems
Civic Systems provides technology solutions that make your job easier, but we’re so much more than just a software company.
Here’s a little bit more background on our company, and why you can trust us to meet your needs.
Public Sector Focus
Our professionals specialize in the public sector and take the time to understand your operations. Civic Systems is backed by the in-depth knowledge and resources of Baker Tilly US, LLP, a nationally-known accounting and consulting firm serving more than 900 public sector clients.
Stable Corporate History
Unlike many fly-by-night technology companies, Civic Systems has been serving municipal clients since 1984. Our client and employee retention rates are an amazing 99%, a clear demonstration of our commitment to employ the best people to meet our communities’ long-term needs.
Our solutions are designed to work together to increase efficiency and accuracy. Data and information is shared seamlessly between programs, eliminating repetition and duplication of effort.
Professional Courtesy and Responsiveness
Our team will take time upfront to understand your unique situation. We will ask intelligent questions, and only after listening to your needs, will we respond with appropriate recommendations. We will work hand-in-hand with your staff to see that the correct solutions are implemented.
Our team handles all phases of conversion to ensure you “go live” with our solutions immediately after training. During integration, we provide timelines and status reports to keep you informed every step of the way.
Our proven, focused approach allows you to quickly understand our solutions’ many powerful features. When you arrive back at your office, you’ll be able to “hit the ground running.”
Ongoing Technical Support
Our friendly and knowledgeable support analysts will help you resolve issues promptly. Our online Customer Support Portal is available 24 hours-a-day.