The Civic Systems Support Center prides itself on timely and accurate support. Friendly, helpful representatives facilitate prompt issue resolution so your operations are not interrupted. All support calls are tracked and prioritized based on timing and urgency.
Support Center Objectives
Civic Systems Support Center’s number one objective is responsive issue resolution. Every call is tracked and prioritized, based on urgency. Our goal is to respond to all calls within 60 minutes or less. Civic’s Support supervisor will follow up with you to provide issue confirmation and progress reports on outstanding issues.
Methods for Requesting Service
You may contact the Civic Support Center by phone, fax or e-mail. If the issue requires a more in-depth look, we will access your data using PC Anywhere software.
Civic Systems Support Center Hours
Monday through Friday, 8:00am 5:00pm Central Standard Time. Saturday/Sunday Please leave a message on the voice mail system for processing on Monday morning.
In addition, our online Customer Support Portal is available 24 hours-a-day, 7 days-a-week.
Annual Support Fees include:
- Unlimited, toll-free telephone support for purchased Civic Systems software applications.
- All software enhancements and updates.
- Updates and Enhancements – yearly updates are included in your annual support fee.